Avg Txn$1000
Monthly Volume$100000
Max Txn$10000
CurrenciesUSD
ModelB2C
FulfillmentPhysical Shipment
Delivery3-5 business days
Refund PolicyElyx Aminos refunds orders that are cancelled before shipment, unopened products returned within 30 days of delivery, and items that arrive damaged, defective, incorrect or lost. This policy covers every purchase made at elyxaminos.com or through an Elyx Aminos payment link.
All Elyx Aminos products are sold strictly for laboratory and research use only. They are not intended for human or veterinary use, so refunds are never issued based on results, outcomes or personal use.
Order cancellations
You can cancel an order for a full refund, including shipping, as long as it has not shipped. Contact us as soon as possible with your order number. Once a shipping label has been created and the package handed to the carrier, the order can no longer be cancelled and the return terms below apply.
Returns
We accept returns within 30 days of delivery when all of the following are true:
• The vials are unopened, with the original seal and cap intact.
• The product has not been reconstituted, mixed or altered in any way.
• The labels are intact and the items are in their original packaging.
• You contacted us and received a return authorization before sending anything back.
The customer pays return shipping unless the return is due to our error. Returns sent without authorization, or that arrive opened or tampered with, will not be refunded.
Non-returnable items
For safety and quality-control reasons, these cannot be returned or refunded:
• Opened, unsealed or reconstituted vials.
• Bacteriostatic water that has been opened.
• Products stored improperly after delivery (for example, left unrefrigerated).
• Free samples and promotional items.
• Orders older than 30 days from delivery.
Damaged, defective or incorrect items
If an item arrives broken, leaking, defective or different from what you ordered, contact us within 7 days of delivery. Include your order number and clear photos of the item and the packaging. Once confirmed, we will send a free replacement or issue a full refund for the affected items, including shipping, at your choice. You will not need to pay to return them.
Lost or undelivered shipments
If your package has not arrived within 10 business days of shipment, or tracking shows it as delivered but you did not receive it, contact us within 14 days of the expected delivery date. We will open a claim with the carrier and, once the package is confirmed lost, send a replacement or a full refund.
We are not responsible for packages delivered to an incorrect address entered at checkout. Packages held, delayed or seized by customs outside the United States are the recipient's responsibility.
How to request a refund
1. Email us at info@elyxaminos.com with your order number, the items involved and the reason for the request.
2. For damaged or incorrect items, attach photos of the product and the packaging.
3. We reply within 2 business days with approval and, for returns, the return address and instructions.
4. Ship the approved items back with tracking, if a return is required.
Refund processing
Approved refunds go back to the original payment method within 5 business days of approval, or of receiving and inspecting a returned item. Your bank or card issuer may take another 5 to 10 business days to show the credit. Original shipping charges are refunded only for cancellations before shipment or when the issue was our error. Discounts and coupons applied to the order are not refunded as cash.
Chargebacks and disputes
Please contact us before opening a dispute with your bank or card issuer; most issues are resolved faster directly. If a chargeback is filed, we will share order details, tracking and delivery confirmation with the payment processor. Orders under an open dispute are not eligible for a separate refund until the dispute is closed.
Contact and policy changes
Questions about this policy or an order: info@elyxaminos.com · elyxaminos.com
We may update this policy at any time. Changes apply to orders placed after the "Last updated" date shown above.
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